The actual windows and doors are well made, and the fitting went well, but this company has some serious customer service problems.First off all, communication. Several times during the purchase process, we stated we wanted the windows fitting by the end of August (we first placed the order at the beginning of August). Despite repeating this requirement when the salesman came to price the order, and nearly 2 weeks later when the surveyor came for detailed measurements, no-one mentioned the 6-8 week lead time until I pushed them for a date.They were finally fitted a week into September - 5 weeks after we placed the order, but it seems only because we made a fuss. I paid by bank transfer the same day, but the next day they phoned my wife asking where the payment was. I emailed them the same day to inform them the money had been paid but over 2 weeks later, I've yet to receive any acknowledgement that they received the payment of £1800!It seems Warwick Glass can communicate well enough when they want your money, but not otherwise. There was one other issue that left a sour note to the whole experience.When I arrived home the day after the fitting I noticed a length of new timber was missing from the garden.When I emailed them about the payment, I also asked if the fitters had moved it, as it may have been in the way. I didn't get a reply to the email, but a few days later, someone came to the door, and gave my daughter a replacement length of wood, telling her it was the same size as the original but he offered no explanation as to why it was taken or any apology. It may only have been a length of wood, but it's the principle - tradesmen have privileged access to people's houses and it's essential that that trust is not abused.I won't be using Warwick Glass again!
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Warwick Glass are the ideal choice for new Windows, Doors or Conservatories, serving Warwickshire and beyond for over 30 years.
