Edit - WatchDives offered me a replacement and paid for the shipping fee after the defective watch was shipped to a US warehouse instead of China.Getting a hold of their customer service was difficult. I am not sure if this was because this whole experience was closer to the Chinese New Year, and they were slammed with orders. Overall a really frustrating experience and have learned my lesson. Would have been easier if I ordered from AliExpress and got PayPal involved for the claim. **********************************************I will change my review if WatchDive takes the responsibility and sends me a replacement. Received their so-called top-of-the-line WD007 Titanium watch on the 2nd of Feb 2026, which was ordered directly from their official website. The minute hand was connected to the pinion and dangling like a pendulum. This was either due to poor QC checks before shipping or happened during transit, and I am betting on the former. Eitherway this was their problem to fix. Contacted customer service, who offered me $20 reimbusrment to get the watch fixed locally or $30 to ship it back to them, and I will only receive the $30 once they receive it. Leaving me to deal with everything that could go wrong from me shipping it till they receive it, such as insurance, loss during transit, more damage to the watch during transit and potential import taxes once they receive it.The cost to get it fixed locally is $50, and the cost of shipping and the risk to me is more than what they can compensate. They are refusing to send me a pre-paid shipping label or a replacement prior to me shipping the product back.The lack of taking responsibility and trying to resolve the issue of one of their TOP OF THE LINE products, which I received defective, is astounding. I have made a Reddit post on their official site with a video of the floppy minute hand with the title "First WatchDive and a bad experience." They are yet to respond.
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Watchdives was established in the year 2019 and mainly produce watches for well-known company, cooperating with them in accomplishing diversification. With the fast development last year, our company has become one of the most professional and competitive dive watch suppliers which is specialized in design,manufacture and sale of timepieces. After gain fame in domestic market. We begin to found watchdives.com website this year for worldwide watch lovers.See more
