Purchased a Rolex Daytona 16520 advertised as a 1994 model. Upon receipt the warranty paperwork indicated 2000 — a six year discrepancy. When I took the watch to an authorized Rolex boutique they refused to service it, informed me the reference number had been physically altered, and threatened to confiscate the timepiece. Watchfinder's response was that the watch passed a registry check — which is not the same thing as a physical inspection and does not address Rolex's findings. I contacted my sales representative Daylan Hoekstra repeatedly from October 2025 through January 2026 without a single response. I was then handed to an after care representative who subsequently became unavailable with no transition plan, leaving me starting over with a third representative. I have been pursuing resolution for five months on a watch I cannot service through the manufacturer. Buyer beware — verify everything independently before purchasing from Watchfinder.
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Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more.
Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres.
At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty. See more
