I cannot believe that a company will not allow me to pay them a reasonable amount every month by direct debit but would instead prefer to hit me with a huge bill every 6 months. Today I wasted an hour on the phone talking (and, through sheer frustration, shouting) at Water Plus representatives. I had been meaning to phone for a couple of months because, after a completely unexpected £1650 bill at the end of last year, it was apparent that our £79 a month direct debit was completely insufficient to cover our water usage.I phoned the customer service line and, after being told during the security questions that my contact telephone number was incorrect, even though I was reading it from the my account section of the Water Plus web site, I asked for them to change my direct debit to a more realistic figure so that I wouldn't get hit with another enormous bill. After a really frustrating hour (on hold for approximately 25 minutes) I was still getting the same "We cannot change your direct debit" response from two different people who although they claimed to understand my frustration, were unwilling to do anything about it. In 22 years in business, I have never met a utility company who weren't interested in getting billing right or refused to allow me to pay them the correct amount of money. I am utterly bemused as well as being really frustrated and angry at this ridiculous situation. You couldn't make it up.
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Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
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