I am more than happy to write this piece to thank the leadership of Water Plus and to acknowledge the effort of one of your staff, named Paula (@customer service), who happened to pick up my call today and demonstrated the client-centered initiative to handle my issue (complaint) on a ridiculous bill that I received as my water bill. Paula not only spoke about the possibility/likely cause of such issue, but also reassured me that the team is going to look at it objectively, which has gone a long way in my worries and mental status. She asked me for the necessary documents (previous email, my bill statement) as evidence. Paula applied good understanding of her work, fortified with her professionalism, to put effort into looking at the issue. I specifically, would like to thank Paula for taking steps and also for letting me and my family feel that "Water Plus" is a reliable company. Paula has also motivated me to 'speak up' because she didn't just listen to my complaints as just any complaint but counted it fit to work on it.
Thank you, The Water Plus. Thank you, Paula.
May I request if Paula could get this feedback too?
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Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
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