Irish water carried out a simple mains repair on the roadway at the front of my home on the 22nd of June 2025 where I have lived for 45 years. The contractor employed by Irish water in Donegal was utilised to carry out the repairs on behalf of Irish water. In doing so the roadway, hedging and trees at point of repairs were completely destroyed. The roadway is unsafe for pedestrians as a result of the damage. During the repairs a fire hydrant sign was removed and the hydrant cover was obliterated. I made a complaint to Irish Water on the 4th July 2025 and received a reply on the 13th July reference number 9652866291 informing me that the customer care team would investigate my complaint. I did not receive any further correspondence from Irish Water and I again wrote to Irish Water on the 2nd of October begging them to alleviate the problem. Irish Water have not acknowledged this letter. I am left in Limbo and I myself am unable to carry out repairs on the roadway as the said roadway is the property of the local authority, Donegal Co Co and I am legally prevented from interfering with local authority property. It’s with a heavy heart I have to write such a review about an Irish company who advertise their credentials on Irish television on a daily basis.
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Irish Water is a water utility company in Ireland.
