I ordered a swimming wetsuit. When it arrived, it was clear that it was mis-labelled as a Large when it appeared to be a Small. I then sent the suit back with an explanation of the issue and a request to resend the correct suit using the suggested contact platform. After many emails (most with a different person), I discovered that Watersports Outlet AU is actually in the UK meaning a long wait for the suit to be received, processed, re-sent etc, despite being requested to an address in Sydney. To cut a long story short, Watersports eventually refunded the suit (despite me asking for the correct one to be sent instead) about 6 weeks after sending it back to them - the last I heard it was still sitting at their Sydney relay point. Absolute muppet show.
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