I returned an item. I found out that one have to pay almost 100 kr to send it back. I sent it back and the Posten app showed that it was delivered back to them after a few days. I contact them since I didn't get any information from them that they received it. They replied back that they didn't received yet in the warehouse that Posten showed when it was handed to another courier.....what? This was not explain anywhere. I contact them again after 2 weeks asking if they received my packages, they said they did 4 days before. The website stated that they handled the returns in 24h, so, what was happening....they said they will processed it soon. I contact them again 3 days later and they said the same and apologized for the misleading website...What!!??? At the end after insisting and asking for more and more explanations they process the return and send me my money back. WORST EXPERIENCE WITH A WEBSITE SHOP EVER.
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