Despite many assurances about the company's experience, expertise, sensitivity to our needs and goodwill, our move from France to the UK was a disaster for us. Moving was chaotic because it was so poorly managed and the crew were badly led. We now have to replace much of our lost kitchen equipment and all goodwill has evaporated.Our complaints at the time were met with a tentative apology but were never followed up with us. Eventually, we wrote a long letter sent by recorded delivery and detailing the many problems. Two months later we have yet to receive a reply.An AI generated summary of that letter follows:• Initial Engagement and Quotation: Mr. Denenberg initially contacted Watson European for a removal quote in May 2024 and had multiple discussions with Mr. Andy Gash regarding the logistics and requirements, including an initial assessment via videos.• Agreed Collection Plan: The removal crew was scheduled to arrive on 27th August, with an allowance for 50m3 of space. However, issues arose because the company had failed to assess or communicate space limitations and the crew arrived early, while packing was still being completed.• Piano and Crew Issues: The crew refused to take the piano despite prior discussions, and there was inconsistent communication and cooperation between the crew and Mrs. Denenberg.• Uncooperative Behavior: The crew leader, Danny, frequently disregarded Mrs. Denenberg's requests, leading to tension and uncooperative behaviour on his part throughout the move.• Failure to Adhere to Plan: The crew did not follow the agreed plan to start from the bedrooms, resulting in a disorganized and rushed move, leaving behind many boxes and pieces of furniture.• Additional Costs and Delays: Mr. and Mrs. Denenberg had to arrange for the piano and remaining boxes to be shipped separately, incurring delays which made most claims under the insurances impossible.• Responsibility and Communication Issues: Mr. Denenberg highlighted the failure of Watson European to take responsibility for the issues and losses, with Mr. Gash blaming the other movers and avoiding responsibility for missing items.• Insurance and Compensation: Mr. Denenberg discussed the insurance claim process and expressed dissatisfaction with the company's response.In all, we were shocked and disappointed by this company. Some of their employees are decent people but we now deeply regret our choice.
Claim your business profile now and gain access to all features and respond to customer reviews.
Professional household removals company serving removals between France, Spain & UK. UK storage also available.
