Very disappointing experience. The policies and support team demonstrate a fundamental misunderstanding of how legitimate businesses operate. Despite our client making a payment through the secure portal before product delivery, we faced unreasonable demands, including proving customer satisfaction before shipping. The lack of clear legal or compliance explanations from their representatives was unacceptable. We were put in a position that could damage client trust and make us appear unprofessional. Their support failed to provide coherent guidance or meaningful escalation. As a result, we have terminated all services and moved elsewhere. I would strongly advise any company selling physical products to avoid this service, as their processes are misaligned with real-world commerce.
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