We took over a business in 2020, not the easiest time to do so, but downtime allowed me lots of research for accounting software. I passed up QB because WAVE did the basics that I needed; was inexpensive and had a decent payroll package. The first sign of trouble was about a year ago when they paid one of my IRS tax payments late through the payroll system. No resolution came through and I was charged a $900 fine. Wave had nothing to help me with it. I recently got another letter saying that last quarter tax payments of December '24 were also late, but this time the IRS had pity on me and they didn't charge me the fine just sent a warning. I shared that with wave and they had no reply. Recently they did an upgrade that sent the payroll module absolutely bonkers. Total crash and when I reached out for help, I got a couple emails back, but no resolution and no follow up. I sent multiple messages, chats, emails - one with HELP at 72 point font! ...and no one replied. I even upgraded to "pro" to see if that will clear up the disaster of calamities. It lost all my employees history, would not allow me to process payroll, and some info came back but it was all jumbled and too late. It still doesn't work so I had to emergency switch to QB. Patched together a manual payroll week for my staff, and QB was great to transition to. Five years of decent use, all dashed away and not one apology or reply from all of my outreaches. Don't bother, it'll be a disaster for you too!
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More than 2 million small businesses and freelancers use Wave to send invoices and manage accounting and bookkeeping. Award-winning free software, accountant-approved. Plus services for credit card processing and payroll.