Disgustingly terrible customer service
I have been trying to have a bug resolved on their website which prevents me from using my payroll service (of which is have continued to pay for). The customer service team said I would HEAR BACK in 20 business days... Its now been 3 MONTHS! 10 representatives, multiple emails, and promises later and ZERO update. Not even 1 saying they are at least working on the issue.
It seems the entire customer service team is more focused on tossing the hot potato than solving the actual problem for their clients.
Before this I would have recommended Wave to everyone but now I would avoid it like the plague. So sad such a great application is absolutely ruined by a horrible customer service team.
Please pay the extra money to their competitors, last thing you need is to not be able to pay your team for 3 months due to being left hanging.
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More than 2 million small businesses and freelancers use Wave to send invoices and manage accounting and bookkeeping. Award-winning free software, accountant-approved. Plus services for credit card processing and payroll.