This was one of the worst online shopping experiences I’ve ever had.
The product was blatantly misrepresented on the website. The photos showed tall stools suitable for a high table, but what arrived were barely taller than standard dining chairs. Completely misleading.
When I tried to return them, I discovered returns aren’t free — so I had to pay. I booked a collection, took a full day off work to wait in, and no one showed up. I contacted customer service, rebooked for the next day, took yet another day off, and again — no collection.
After this, I was outright lied to by customer service. I was told I needed to cancel the return and arrange (and pay for) my own courier privately or I might not receive a refund. Alternatively, they suggested rebooking yet again, despite two failed collections already. It felt like they were deliberately trying to avoid processing the return.
There is no proper complaints procedure. When I asked for a contact number or a way to escalate the issue, I was given nothing. No phone number. No complaints department. No accountability.
The entire experience was dishonest, chaotic, and completely unacceptable. I would strongly advise others not to risk their money here.
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