[Please see my review of Novia Financial on Trustpilot. Wealthtime is the same company repackaged.]The performance of my Stocks and Shares ISA with Novia Financial (now Wealthtime) has been abysmal. The only people making money were Novia (now Wealthtime) and my broker - from their fees. I was offered a preferential fixed rate deposit ISA elsewhere I decided to transfer it. I have been trying to transfer my ISA out of Novia Financial (now Wealthtime) for weeks!I was told by my broker that Wealthtime (formerly Novia Financial) would [finally] process the transfer at the end of last week (15th December 2023) and the money disappeared from the dashboard. Lots of companies say it takes several working days for such a transaction to be processed. Why is that? Where does the money go? My kids send me money from South Africa and it arrives the same day!I have never received any communication from Wealthtime (formerly Novia Financial) directly during the entire process so I don’t know how much it was, exactly when they processed it or where they sent it. Meanwhile, my preferential offer for a fixed deposit ISA has expired and I am not sure the receiving provider will extend it any further.I cannot possibly recommend Wealthtime (formerly Novia Financial) because I never received any benefit from the investment and their customer service is something between bad and nil.UPDATE:- My new ISA service provider received the money from Wealthtime ( formally Novia Financial) on the 19th December 2023. I am now waiting to see if I will get the promised interest rate before I bother to take this any further. I have still not received any sort of email or closing statement from Wealthtime (formerly Novia Financial) on this.
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