wearchloe.com

Products are cheaply made and worthless; company doesn't even value their own products

I knew as soon as I'd sent the payment that I'd made a big mistake with this impulse buy as I realised it was coming from China. Delivery time was reasonable considering the package came from half way round the world. But the shoes are just packed in plastic bags. They're also made of plastic and don't look anything like as good as on the website. I'd read that they run small, so I ordered a full size bigger than my usual. They were still so small they were unwearable, even if I did like them. And I didn't like them at all. They look cheap and nasty. I wanted to return them for a refund. It took 7 emails from me to get the message through that I did not want these shoes. Each time the customer service team kept offering me percentage refunds (and I keep the product - pretty useless as I can't get my feet in them) or a store credit - as if I was going to buy another thing from this company. With the refund percentages they were offering, and the fact that they said I could also keep the shoes, I can only conclude that they are worth less than £10. The company certainly place no value on them at all.Finally I managed to get the returns address out of them, with the warning that there would be a customs charge deducted from my refund for getting them back into the country, and I would be liable for the return postage. I happily paid Royal Mail the £30 to get rid of the flipping thing and never have to deal with it again. It took some weeks, but eventually I got two partial refunds. However, even accounting for the customs payment deduction, the company has still not refunded me the full amount 4 months on.Then, guess what. Last week the stupid package turned back up at my door with a bounce notice stuck on it in Chinese. I did not want to have to deal with this again. I'm so annoyed.

Date of experience: Jul 20, 2025