AVOID THIS SITE - SCAM!Currently settling a return dispute with them since August 2025.As other comments state, from the website you are not aware that the products come from China.They are not worth the offer prices, let alone the full price. Shoes come packaged squashed together in bubble wrap.If you request a refund they will try to put you off from doing so by making several offers of discount, each increasing in discount value.I persisted with a return only to find out I had to ship it to China, certainly not a European location like where they are headquartered.Upon receiving notification that my package had reached China Customs, it was several months of my chasing Customer Services. They have informed me that the package has been in Clearance, this since August.They have initiated a refund but after deducting around 45% of my purchase cost. This was for Customs fees + vat incurred on the return - but I'm challenging this because they've not been able to provide the receipt for this charge. It seems they have deducted an arbitrary amount even though my package has still not cleared customs.AVOID THIS SITE!
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At Chloe & Liam, we design timeless pieces that combine effortless elegance with everyday practicality. Created for women who move with purpose and dress with ease.
