I ordered shoes from Chloe & Liam believing it was an independent brand designing “premium” fashion pieces. The product imagery and branding strongly suggested original design work. However, I later found the exact same shoes on AliExpress for under £8, confirming this is a dropshipping store, not a design-led label.I cancelled my order within 24 hours and was told it was “on hold.” But the item was shipped before I had a chance to reply, and I was warned I would be charged a 15% “restocking fee” to stop dispatch — even though the item hadn’t shipped yet.No business address is listed clearly on the site, and the refund/cancellation policy appears to contradict UK consumer law.I’ve reported the store to Shopify and my bank for misleading conduct. I would not recommend this store due to the lack of transparency and unethical customer service practices.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Chloe & Liam, we design timeless pieces that combine effortless elegance with everyday practicality. Created for women who move with purpose and dress with ease.
