One of the worst online shopping experiences I’ve ever had. Chloe and Liam shop sells cheap products shipped directly from China. The orders take over two weeks to deliver even though. They say it takes a few business days to reach UK customers; IT DOES NOT!! If your order even makes it to you. In my case, it didn’t. They don’t deliver to the addressee properly, parcels get lost, and they take no responsibility when things go wrong.I could already see from the tracking that delivery would take too long, so I contacted them before they even shipped my order to request a refund. I explained clearly that I was going on holiday and didn’t want the parcels to arrive while I was away, risking them being lost or stolen. They refused outright — no flexibility, no empathy, no basic customer care.In the end, the parcels never arrived at all. Despite this, customer service still refused to reimburse me and were completely unhelpful throughout. No apology, no solution, just stonewalling and denial.If you value your time, money, or sanity, avoid Chloe and Liam shop like the plague. You’ll get long waits, missing parcels, and a company that couldn’t care less about its customers.
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At Chloe & Liam, we design timeless pieces that combine effortless elegance with everyday practicality. Created for women who move with purpose and dress with ease.
