Do not fall for the beautiful images of shoes this company portray on their website…or the fact that they say it’s easy shipping and returns to the UK for a full refund! I did and it’s taken me ages to sort it out. The shoes arrived looking NOTHING like their portrayal…they weren’t leather, the pattern wasn’t the same and they were made of a cheap composition in an awful colour and didn’t fit. I immediately contacted them via email to say they were defective and I required a full refund. I spent numerous days back and forth with emails with someone who claimed to be called ‘Anna’ but whom I’m not even sure was a real person. I say that because they didn’t seem to comprehend what I was asking for in my emails, despite reiterating the same thing over and over again. They tried to offer store credit (why would I buy again having been fooled the first time?), demanded that I return them at my expense (I found out the company wasn’t even in the UK) and constantly pretended they didn’t understand what I was asking for. In the end, thankfully, I had bought them on my credit card for protection with a new company I hadn’t dealt with before, I had to go through my bank who dealt with it, gave me my money and then, hilariously, I received an email from the company saying they’d given me the full refund. They hadn’t. Enough said. PLEASE DO NOT BUY FROM THEM!
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At Chloe & Liam, we design timeless pieces that combine effortless elegance with everyday practicality. Created for women who move with purpose and dress with ease.
