One of my weekly deliveries was during holiday (Christmas). I received a shipment of all seven days meal instead of the usual two separate shipments on two different dates. On the fifth day, I noticed the food had sour ( going bad ) smell so I checked the expired date and realized it’s past the best by date. So the good thing is that the food had little preservative. But the bad part is all three days worth of food are all gone bad and I was out of food. I reached out to the customer service to inquire about why everything was sent in one shipment instead of two shipments on two different dates. The first answer was unempathetic indicating that I should have known to freeze the food (including salad like). So I probed more about the change in the shipment without any notice and the second answer revealed that they have sent out the notice via email. However, everyday I only receive là promo and marketing emails. There was no such email about the special change due to holidays. They ensured me that I should receive email going forward. The following week was also a holiday (new year) and I still did not receive such email. When I asked about refund for the three days worth of food they completely ignored me (not even mention that they would not). So overall, customer service is very poor. The food has more cold items than I expect given Chinese medicine principal of warm food only during postpartum. Taste wise half of the food is good, the other half I don’t really care for especially the noodles (soba, Dan Dan were very soggy)Review updated to 2 star post my 3rd week shipment received on 12/31/2024 because one of the snacks had best by date 12/04/2024 while everything else has best by date of 1/4/2025. This is to show the quality assurance is poor as the packing failed to meet standard check.Updated on 1/3/2025 post response below from Chiyo customer team: lack of attention to detail shows in the response. After my initial contact regarding change in the shipment frequency, a representative assured me that I should receive the notification going forward but again as I wrote earlier, I still did not receive such notification in the following week. That is not addressed in the response. Additionally, service team still ignores issue about sending me an expired item (12/4/2024) on shipment meal on (12/30/2024). Each time of interaction with the service team I couldn’t help but taking off more star.
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Chiyo is defining the future of maternal nutrition, with stage-specific, evidence-based meal programs, personalized education, and a community of support for every stage of motherhood, from fertility through postpartum.
