weareluna.store

1.9
1.9 Based on 20 reviews

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Johanna Stumpf
I am very disappointed with the…

I am very disappointed with the customer service. I received end of December the device and it stopped working after about 1.5 weeks of using it. I reported it to the customer service. Received an AI message that someone will take care of it.One week later nothing. I followed up. I send by now 3 messages, also through the website. Since almost 4 weeks NO REPLY from customer service.Sorry but this is very unprofessional.

1
Date of experience: Jan 19, 2026

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