My app and documents all stated the policy expired on 13th nov. I called in 13th to renew and they said it expired on the 12th and would need to do a new quote which was more expensive. Disgusting service via the app. incorrect information given on the app and then the customer service agent argued with me saying the app doesn’t say that when physically looking at it. Then they had the audacity to ask if they can quote me next year. If you can’t organise, have a decent app and provide me with correct information why would I ever trust you to do business with again?
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Marmalade are champions for young drivers aiming to help you get on the road in a safer, fairer and simpler way.
Our learner driver insurance helps you to practise your driving skills in a friend or family member’s car without risking their no claims discount.
Our range of black box insurance policies allow young drivers to develop safer driving skills and build their own no claims discount.
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