We previously used Marmalade to insure our sons when they were new drivers, no issues then. This time, I paid for a policy but somehow confused them because I am mainly retired, but still do some part time work. In 40 years driving, I've never been asked for my V5 logbook or proof of employment before! I provided both these, they didn't like the 'proof' of employment (I work for myself, though provided Tax & superann returns, with clear proof of employment). Bear in mind, we pay more for cover that includes commuting to/from work, so why would I make it up?! Generic emails sent, had to click on attachment to discover what documents they wanted. "Per attached Guide" (they did not attach). I replied to email, "not manned"' EVERY time I tried to log in to my account, not recognised, had to REGISTER every time to then get in. Shenanigans continued for 8 days, after which I gave up. cancelled my policy & returned to another company, with whom I've insured before. DO NOT TOUCH MARMALADE with a barge pole! If I could give zero stars, I would. Though the staff member on Live Chat was helpful (once I got on via Chrome, to obtain the chat button; it doesn't appear on Edge browser). Overly clunky ineffectual web system at Marmalade. Horrible experience!
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Marmalade are champions for young drivers aiming to help you get on the road in a safer, fairer and simpler way.
Our learner driver insurance helps you to practise your driving skills in a friend or family member’s car without risking their no claims discount.
Our range of black box insurance policies allow young drivers to develop safer driving skills and build their own no claims discount.
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