Changed vehicle on policy, paid difference. Then got a letter through saying they had doubled my excess cost? Without being informed that they had changed and increased other aspects of my policy. Called around 5/6 times and being told to contact the third party underwriters. Did many times to be told that Marmalade are responsible and eventually Marmalade took ownership. Spent hours discussing being passed back/fourth. Did not change excess back to what I signed up with when starting my policy and just got an email to say they wouldn't do anything. Customer service is appalling over phone, and the live chat is non responsive and doesn't work on majority of occasions. Luckily have not had to use/claim yet, but will move away regardless of cost when renew comes. Do not take the risk and choose a different provider.
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Marmalade are champions for young drivers aiming to help you get on the road in a safer, fairer and simpler way.
Our learner driver insurance helps you to practise your driving skills in a friend or family member’s car without risking their no claims discount.
Our range of black box insurance policies allow young drivers to develop safer driving skills and build their own no claims discount.
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