I have encountered similar problems with this service. I ordered three coats for Christmas, but they were never delivered. After requesting a reshipment, they still did not arrive. I contacted them and informed them that they need to either provide the carrier information or refund all my money. If they do not comply, I will have to involve my bank to recover my funds. This service should be held accountable for their actions. I will no longer order from what I thought was a trusted platform.
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