I visited the Arnold Machin Wetherspoon in Newcastle Staffs this morning (17/11/2024) and ordered a Freedom Breakfast with extra mushrooms. The young woman who took my order was friendly and helpful.When my breakfast was delivered, I was informed there were no mushrooms and was offered extra bacon instead, which I accepted. However, the eggs were cold. I notified a waitress, who took my plate to resolve the issue.Unfortunately, the manager brought the plate back and, with a dismissive attitude, asked, “What’s up with this breakfast?” I explained the eggs were cold. She then pointed out I had eaten part of the meal, to which I replied I was hungry. Without an apology, she left the plate and walked away.Eventually, my eggs and replacement bacon arrived, but the delay and the manager’s poor attitude overshadowed the experience. While I understand the staff were busy, the situation could have been resolved much more effectively. I believe the manager would benefit from additional training to improve customer service skills.
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