Visited the Great Western in New Street station on Tuesday 8th October at 1pm. Placed a food order at the bar for a Ham and Mushroom pizza and a small fish and chips. Advised by the barman that it would be a 15 minute wait. Fine. However the fish and chips arrived but no Pizza. After waiting a while I enquired where the pizza was. After a look of puzzlement from the waitress and her checking with the kitchen, she had delivered the pizza to the wrong table. By the time this was sorted out and I was still waiting to receive my food, my husband had eaten his fish and chips. Eventually, I received the pizza, which was nice, but it would have been much better if we could have eaten together and if an apology had been forthcoming.I would also comment that the waitress when delivering the fish and chips stood fir at least 5 minutes with the plate in her hand whilst she had a good old chat to another customer and the food she was about to deliver was going cold.Visited this establishment many times and on this occasion it was not at all busy, so no excuse for shoddy service. Will think twice before eating here again.
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