weatherspoons.com

2
2 Based on 119 reviews

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IFrame95
The bottle kiln

Place, food, location are what you would expect! The low score is for the staffs attitude to the disabled facilities!! My wife, unfortunately, has to use a wheelchair. On entering she needed to use the facilities which are conveniently located near the entrance to the building. The door to the disabled toilets was open!!! We went in, she did her business and on leaving I made sure the door was closed. I was berated by a group of men using the window table. They moaned that I had locked the door.After a little while I went to the bar to order drinks. I spoke with the bar staff, told them what happened, that there was urine all over the floor that my wife and I had to wade through to use the commode, and asked what is the point of having disabled facilities if it was just used as a downstairs toilet? They have a lift to take you to the regular ones upstairs!!!I was told it would be taken up to a manager. In the approximately 2 hours we were there someone WALKED to the bar, got the key, opened the door and then walked back to give the key back, left the door OPEN, so all and sundry could use it. Staff must have passed the OPEN disabled toilet door a hundred times back and forth and IGNORED it.It is DISABLED, not a downstairs facility!Staff should ENFORCE the disabled part by making sure the door remains CLOSED, not left open for an easier life.

2
Date of experience: Oct 09, 2024

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