The company need to be much more upfront about additional import fees for deliveries to the UK. EU import fees were required before I could receive my parcel in the UK. This wasn’t made explicit when ordering. There were several communications by text and email from DHL at Gatwick asking for payment which I assumed were a scam until an actual person from DHL rang me. I asked for the parcel to be returned to Weavers of Ireland who confirmed in a phone call that I would receive a refund minus the £11 shipping fees, however I am still waiting for this to be processed weeks later.
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