I am extremely disappointed and frustrated with Web‑Tronic. I paid €1950 for a camera on December 18, and it was shipped on December 19, but it was lost in delivery. The store promised to send me a replacement, and on December 30, they said the replacement had been shipped and would arrive at the beginning of this week.Today is January 5, and I still haven’t received the replacement camera. I have no tracking number, no courier information, and I cannot reach anyone by phone. Emails are left unanswered. This is completely unacceptable for such an expensive item.Because of this situation, I had to reschedule my trip to Ukraine and lost expensive plane tickets, since I was waiting for my camera. I needed it for work related to my art course and project in Ukraine. The delay has caused me real problems with my work and plans.It is extremely frustrating that Web‑Tronic does not respond, does not provide information, and seems unwilling to send the replacement or return my money. I feel ignored, stressed, and disrespected as a customer.Waiting over two weeks for a replacement for a lost €1950 camera, with no updates and no communication, is completely unacceptable. The financial loss, stress, and disappointment are real.I hope this review warns others about the risks and pressures Web‑Tronic puts their customers under. I also hope the company finally takes responsibility and either delivers the replacement or refunds my money.
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Web-Tronic
