I purchased a WER21HW4 self propelled mower in August last year from a local dealer, but after a few months the engine developed problems and the drive belt continually fell off. The local dealer has since stopped trading, so I contacted Webb customer service who sent me to an authorised repair centre to assess the issue. The centre couldn’t find the fault and despite the mower being less than a year old, Webb wouldn’t cover the issue under warranty. I had hoped for better from a company claiming British design credentials, but ultimately it’s Chinese made and feels cheap. All hugely disappointing, I had hoped for a better experience and I’m now left with a mower that isn’t even a year old and barely works. I’m also now going to have to buy another machine and it definitely won’t be from Webb, I only wish I’d gone for a reputable brand in the first place. Utter rubbish.
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