Many user said they are great, but to me they are really unique.They do a lot of heavy lifting. Semi managed they say, but almost any issue you throw at them, they fixed it. Their engineers worked endlessly if there is a hardware issue.They are not shame of telling about downtime. Their status page is open for public. And they listen to the user about providing more information on the status page. Again, they want to fix thing if anything goes wrong.Their offer are great. Not the cheapest by dollar, but the value you get is hard to find any other competitors. There are tons of extra that they provide without additional charge. However be advised, having a provider too good can make a user get lazy. While they are this good in taking away tons of chores of maintaining a server from user, I would say the user should also get hands on and manually doing maintenance just avoid getting rusty.And last thing, they do only monthly payment, it almost as if they dont want user to commit for long term. I think they believe people do stick with them after actually using their service, and people actually do. It is risk free to try for around a day for their server before user get billed. Cancelling anytime, and the unused credit will be refund.So be forewarned, they are this good.
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