We are a tier-1 contractor whose entire business grinds to a halt when our email stops. Yet over the past five days, our VPS host has:Left us without IMAP mail access for five full days, despite staff in multiple locations relying on it for essential communication.Failed to execute their own fallback plan—a replacement server or live-migration—despite offering it to us over 24 hours ago, we needed to indicate whether we accept this offer or not. This should have been actioned from their end within a reasonable time of let's say 12-24 hours.Offered only vague excuses (“virtualizer issue”) with no technical detail, milestones, or restoration timeline.Every additional hour of downtime costs us lost opportunities, damaged reputation, and jeopardises future contracts. Their unwillingness to communicate—never mind prioritise our urgent needs—has been utterly unprofessional.Warning to potential customers: if your business depends on reliable, always-on email or VPS service, look elsewhere. This provider lacks the processes, transparency, and sense of urgency required to keep your operations running.
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Webhostpython is a direct supplier of WordPress hosting and Cloud hosting services. With over 10 years in the hosting industry, Webhostpython has built their own WordPress Cloud hosting infrastructure that allows for companies of any size to confidently host and scale their websites regardless of the amount of traffic they receive. With over 3 million websites hosted, Webhostpython continues to be one of the fastest growing companies in the industry and continues to lead in innovative web hosting services that ensures their customers are always evolving with technologySee more
