For a service, they offer competitive options but the failure of their support makes them a terrible choice. I have been a customer with them for almost a decade and now that they are owned by a bigger company, they just don't care about their customers at all. I continuously have problems with their support. They are slow, they cannot explain their outages and they do not care about loyalty. I have had the exact same problem happen multiple times. Asking for an RCA always gets you a "we fixed it and cannot tell you what happened nor can we tell you how we are planning to stop it from happening in the future" kind of answer.
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