1. It took a long time to reach them during the procedure of identity confirmation. I had literally tried to contact them several times, the longest waiting time was about ~20 minutes;2. I was told that despite I'm a resident of Germany, due to my Russian passport they cannot confirm the identity because they "do not work with Russian passports". It is clear discrimination according the Law. Moreover, there is exclusion in sanctions for those who legally live in the EU.
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