I am writing to lodge a formal complaint regarding a deeply offensive and discriminatory experience I had with one of your staff members during a recent ID verification for my credit card.Despite clearly demonstrating that I speak and understand German, the woman I interacted with treated me with unjustifiable rudeness and arrogance. She repeatedly expressed frustration, asking how many times she needed to repeat herself, and made disparaging remarks about both my German and English abilities. Her tone and behavior were not only unprofessional but carried unmistakable racial and xenophobic overtones.I will not tolerate being spoken to as if I am lesser because of my accent or ethnicity. This is 2025—not the 1920s. If your company allows such behavior to go unchecked, then you are complicit in enabling racism within your organization.I demand:A formal written apology from your organization.Confirmation that disciplinary action will be taken against the staff member involved.An explanation of what steps you will implement to ensure such behavior never happens again.If I do not receive a prompt and adequate response, I will escalate this complaint to the relevant consumer protection agencies and consider taking legal action.I expect a response within 5 business days.Sincerely,
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