When my ASUS desktop unit could not get on line, I contacted your firm directly and explain to them in detail what the problem I was experiencing as I was about to scrap the unit. On their advice it turned out that the backup battery had to be replaced, on their detailed information I was able to open the unit, locate the battery and replaced it also was surprised to see the amount of dirt that was sucked up by the air fan, which As a total novice was able to clean up, now the unit is running as from the first day I purchased the unit. Thank you once again.
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