I was quite unhappy with the significant price reduction after they received the phone. It seems to be a frequent issue with this service, and I wish I had checked the reviews beforehand. The initial offer was £145, but it dropped to £40! However, I had a wonderful experience with a representative who was very supportive. I decided to have the phone returned since I knew I could find a better price elsewhere. While I would rate the service 1 star, the representative deserves 5 stars for her assistance.
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