They intentionally damage devices to assess them at a lower trade-in price. I sent my device in almost pristine condition, having owned it for just a year, never dropped, and always protected. I was initially offered £250, but after they received it, they claimed there were scratches on the screen, body, and camera. I insisted on having it returned in the same condition I sent it, and upon receiving it back today, I found scratches all over the screen that were not present before, along with significant scratches on the back camera, although the body remained unchanged. It appears as if they have scuffed it with sandpaper or a rough surface. I plan to escalate this issue because this service is a scam! I have photographic evidence of the device before it was sent to them, and it needs to be addressed.
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