Quoted £320 for my iPhone 15 in good condition. Agreed and posted as requested in originally iPhone packaging plus bubble wrap. (Until now all comms were in texts and emails.) I then got an email (No text message) saying my device was faulty and the price was revised. The revised price £0 with no option to reject the offer, but a lovely disclaimer giving me 7 days to respond to it, or the revised offer is automatically accepted. (Very Poor Practice.) Would not allow me to live chat whilst logged in. The chat would open and then instantly disconnect. I had to go inPrivate, not logged in, and via the contact us page, which shockingly got me an agent in under a minute. (As this is the only way to say no to their revised proposal, blocking someone on the offer page from talking to the team is a complete joke. Checking online others have reported the same thing when logged in.) and don't even bother trying to call. You'll spend 20 minutes on hold and get no where. Eventually spoke to a chap on live chat who was very polite and helpful. Once we had spoken he arranged for my phone to be returned. I took the phone to another company who tested it, marked it as good condition and gave me the same amount offered by WBAP. Would not trust this company, and certainly will not be using them again. If you use this company keep a close eye on your emails as they will stop other comms to allow your revised offer to sit there and run out the 7 day clock.
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