Well, here's what went wrong for We Buy Any Phone.
You claimed wear and tear on essentially a new phone.
It had 2 month of use as it was immediately replaced by a Fold 7. There are photos of the device before it was sent out to you. Remarkably on receipt you video it with supposed wear.
It was interesting in the video you made, you were sent a clean phone and your video covered the screen and ports with dust.
I am interested to know if this could be considered fraudulent trading activities?
I know money is hard to come by, but is it right to achieve this by possibly scamming customers?
It was very disappointing and a lesson learnt to read the real reviews.
14:33 response
Thank you for your response and for trying to explain from your end.
Unfortunately this video doesn't show any significant wear and tear that would justify a practice of 22.95% reduction in price. We would welcome you policy that outlines this consistently for consumers and clear objective photographic evidence to document expected condition and how it strays from this.
The phone had a screen protector which was removed prior to sending. It was unused due to having a new phone mere months after getting the S25 ultra. I am not sure how showing dust on the screen equates to wear and tear. As the other wear and tear you seem to be stating does not appear obvious. Moreover, just as a matter of process, how are you even able to show that this is the device if you aren't confirming the specific imei? It's like a car company showing me the video service progress of my car without showing the plates.
I know your business has to make margins but I also know that this is the exact same phone that when you resell, you'd be marking it up as "like new" or "pristine".
BTW, the rejection was out of principle of honest trading standards not being met. It was the principle of claiming a 22.95% damage via wear and tear where insufficient level to that nature existed.
If you mentioned what you realistically would pay for this type of device, that gives consumers informed decisions to send to you, rather than suggesting higher offer rates, only to, as several reviews below show, significantly reduce the offer price. Many will just agree because you have their device and you risk losing or damaging their phone further on return.
We are sorry we haven't been able to come to an agreement. I have raised the review to 2 stars for your engagement in replying.
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