I got roped into this scam of a business model at the end of 2019. I was given false information about the 'contract' that was hidden from me until after I 'signed.' If you are a vendor, do NOT sign up for this. I'm a photographer, and got many fake leads or was ghosted. Covid hit and I talked to my 'account rep' at the time who told me that they know times are hard (June 2020) and they were making exceptions. She still wouldn't let me cx my contract, but told me that if I didn't pay, my account would go delinquent and it would eventually time out with promise that I wouldn't be sent to an outside collection agency. I thought I was in the clear until last week when I got a threatening email from Chris (in house collections team) saying I had to pay up or I was going to be sent to collections. I talked to a billing manager on the phone today and long story short she told me she could write it off, but she wasn't going to and she'd make sure everybody I talked to from here on out would have the same story. Talk about a threat and horrible customer service. I paid up until covid hit, and based off the instruction I was given by their team member, my story has stayed the same. Very disappointed in this company and will never use them again.
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