I had a problem with my credit card charges. I emailed Wefunder (there is no phone number) and reached Sofia. She passed the issue off to Merc (Head of Investor Success). It was really hard to get Merc to engage beyond a basic level. Merc would not pick up the phone to follow-up, advance the investigation, etc. He would only communicate via email and it took almost 24 hours to answer each email. When Merc did respond, he would send me the same response. After about a week of back-and-forth emails and trying to get Merc to advance the investigation, I ended up having to dispute the issue with my credit card company. When Merc noticed that I disputed the charges, he then became interested (finally I got a different response). His approach to handling this issue was just all wrong. In my experience with WeFunder, this team has poor communication, an inability to problem solve quickly, and meager customer service skills. My issue could/should have been resolved in 1 day with a proper investigation, but instead I had to create an investigation with my credit card company. My advice, always check your credit card or banking activity when dealing with WeFunder. Give them 2 days to properly investigate any billing issues. If they send you the same response 2x, escalate quickly with your credit card company. The biggest mistake I made was giving them a week to resolve the issue. It was a complete waste of time. WeFunder only wanted to resolve the issue when my credit card company got involved. By then, I was fed up!Update: Merc from WeFunder responded to my review-no problem. In his response, he decided to disclose the name of one of the investments I made to the public. I have no idea why a company would do that-disclose investor information for NO REASON AT ALL. For me this is just another example of why WeFunder has a lot of work to do - starting in their customer service department. His response here was faster and provided much more details than his emails. I should have started here first. Merc, DO BETTER!Update: My credit card company was notified and was also confused by the charges. My credit card asked Wefunder (or its representatives) to explain the charges. The explanation by Wefunder were unsatisfactory. The charges were reversed in my favor. This issue has now been resolved.
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