I chose the 12-month prepayment plan at the end of 2025 and paid the required $997 in advance for 12 monthly prescriptions of any dose. The process involved requesting a refill each month and notifying the physician of any changes. I received my first monthly vial of medication in November after my payment and initial consultation. At the end of November, I requested my refill through the portal, had my doctor appointment, and received my second vial in early December. I repeated the process at the end of December for my January vial. However, I then received an automated response stating my "intake was complete". After waiting a week to see if my refill was sent, I found that it had not arrived at the pharmacy. I submitted three support tickets through the portal but received no response. I paid for 12 months of medication but have only received 2 months. There’s no way to contact a person directly; everything is managed through the portal, limiting my ability to request a refund or find out what has happened with the service.
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