ZERO customer service! Been emailing you for days. 1. They got my credit card number. Took my money; 2. They charged more than $149 a month although I went in under that offer. 3. I can’t sign into my account or obtain a password reset. Their sign in codes fail every time.4. The bottles were all almost empty of solution. Probably 1/4 full if that. 5. And they won’t respond to my emails! a) I’ve cancelled credit card so they can’t re-bill me. b) I’m now posting to Trust Pilot; c) and I’ll be filing complaints with the State of California and the FBI ECOMMERCE & WIRE FRAUD DEPARTMENTS. It’s in their best interest to contact me via email or text immediately. So we can set up a convenient time to talk but I’d like a response in writing at this point. Just read their response below. Some background I’ve been successfully in GLP-1 for 18 mos. I know what it looks like. I know my dosage. I know about vials and how it works. They actually contacted me finally. We haven’t spoken but our text exchange was encouraging. This response just set it afire all over again. They are calling me a liar. That does it for me. Really appreciated the start of our resolution to this but this puts a big ugly bow on it doesn’t it? I’m so tired of these companies who never do anything wrong. They Maybe the vials leaked. Why would I make up repeated attempts to login? Why can’t I see my own payment method info? Why if I bought 3 mos at $149 was I charged $670? Isn’t $149 x 3 $450 ? I truly think the strategy is to blame the customer until they give up and go away. The got their money for sending what is less than 450 ml of solution. They move on to the next sucker!
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Wellmedr is a U.S.-based telehealth platform connecting adults with licensed medical providers for personalized, discreet care. Our process is designed to be simple, secure, and patient-focused—from online intake and provider review to pharmacy fulfillment and ongoing support.
We prioritize responsible prescribing, clear communication, and a streamlined healthcare experience that fits modern life. Every patient is evaluated individually to ensure treatment is clinically appropriate.
At Wellmedr, our goal is to make accessing care more convenient while maintaining high standards of professionalism and trust.See more
