Bought a VW camper converted by WCC and the build itself was good. Customer experience up to the point the van was purchased was excellent, and for a couple of days after (when the diesel heater didn't want to start) was good.Only a couple of niggles...no cap for the lighter socket, the air recirculation switch doesn't work, but I didn't bother to chase those up after a lack of response to other issues. Then radio silence for weeks. This was after I asked about the suspension which was bone-shaking and whether I could change the 20" wheels to something a little softer (Paul said there was a choice of wheels, so I just asked the question). No reply, so I asked if they did any aftermarket suspension which I was happy to pay for...nothing. In the end I paid £1500 to CRS Performance in Cannock to install new suspension and it drove like a new van - transformed. It appears the suspension was lowered using shorter springs but they hadn't modified the shocks, so it bounced all over the place.I also emailed several times asking about access to the towing eye because the aftermarket front spoiler didn't have any clear access and I didn't want to damage it by attempting to remove the spoiler in the wrong way. In the end I got fed up and said I'd be leaving a TrustPilot review and voila! Got an email:Dear Lee,I’m very sorry you don’t seem to have had a reply all after sales enquiries are dealt by Simon he can be reached on the main office number option 2 or alternatively can be emailed (email redacted for review)However should you have any questions in the meantime please contact myself directly.Kind regards,Paul____________Well, I emailed the aftersales department and nothing...nothing at all, so I then emailed Paul and said I'd be leaving the review in a couple of days and once again, got an instant response.Shocking customer service. I notice their Facebook page doesn't allow reviews, neither does their site which is surprising.All this hassle could have been avoided by someone just replying. If you're considering buying from them, know you'll probably get a good van, but don't expect any post sales help.
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