Contacted Wesley about a timeshare we'd like to exit after we use it the last time in August which we already booked. We were clear on this with their 'qualification specialist' Jeremy E. who still urged us to meet with a VP to get some information and ballpark on costs, instead of waiting until after August. We were bombarded with literature and emails and follow ups and texts and phone calls. We scheduled the VP call and before we even started discussing anything, when the VP found out we would not be canceling our August trip and signing up with him that day, he refused to provide any further info and abruptly ended the call. It was somewhat disturbing that Jeremy did not listen, or respect our time OR their VP's time by pushing a call that we obviously weren't ready for timeline-wise. After this, Wesley went dark. I sent an email to Jeremy wondering how this happened and expressing some concerns. He waited days to follow up and then I received a generic reply that did not address anything in my email ("sorry we could not help you out of your timeshare at this time"). I followed up to that to reiterate my concerns looking for him to address the specifics with our situation...and since then, no reply at all. A *very* big difference from the contact-bombing that was happening beforehand. I was urged numerous times to watch their "Timeshare Warrior" video before our VP call which I did. While we still intend to work with a company to exit our timeshare after August, the experience we've had with Wesley so far has left some doubt about the kind of support and follow up that we'd actually get if we paid for the service. And this is not the kind of customer experience touted in their literature and their "Timeshare Warrior" video and what Jeremy himself told me we could expect. A big disappointment overall.
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