I recently purchased a 67 plate Hyundai I10 from a local garage which still has 3 years warranty on it. After a day of driving it i noticed a rattle coming from the nearside rear area of the car, I took it back to the local garage and they thought it may be something to do with the shock absorber and advised me to take it to Wessex Hyundai Cardiff.I booked the car in and was told that if the problem was not covered under warranty there would be a charge of £69 plus VAT, £82.80, I agreed to proceed as the noise was quite loud.When I picked the car up I was told that it was the rear folding seat catch which had been lubricated and all was now fine. I asked for the engineer to show me what had be done, he came out to the car and said they had put some silicone spray on the catch, but you really have to slam the seat into the catch with some force, which I didn't think you should have to do with a car thats only 2 years old.I drove away and all seamed ok, after about 2 miles the noise had returned. Rang the garage and was told to return the car the next day. When I got there a senior technician came out and asked what the problem was, we drove it in the car park and after about 10 yards he asked me to stop, he put the back seat down and we drove off, no noise, we returned to the workshop and he said it was quite common and the way to fix it was to wrap some electrical tape around the catch, which seemed to work, not the most technical solution though, this all took about 10 mins.My point is, if he is aware of the problem with the catch, why was the car put through a series of tests and inspected on a ramp when this guy found the problem straight away. As a customer all I can see is that it took one guy 10 mins to find and fix the problem with some tape and I've been charged £82.80 for the pleasure.
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