Westcoast has demonstrated a lack of understanding of its supply chain, delivery timelines, and effective customer communication. I have been seeking updates on my order since the originally quoted 4–6 week lead time elapsed. The order was placed in mid-December.After contacting the manufacturer, Babyletto, I was informed that the chair was in stock and available. Despite this, I have yet to receive a confirmed delivery date.I requested escalation to a supervisor with decision-making authority, which has not occurred. The customer service lead, Osborne, has not acknowledged the communication issues or adequately addressed my questions or provided resolution options.Based on this experience, I do not recommend placing custom orders, as delays and lack of clarity may result in unnecessary stress.
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West Coast Kids - Canada's Best Baby Store offers a selection of high-quality baby gear, including the best in nursery & decor, strollers, car seats, feeding, bathing products, baby clothes & more.
