Sadly three stars as I’ve had mixed experience here. First jacket I had was superb, I attended their showroom, was measured and said what changes I’d like. Apart from the sleeves not being shortened, all was good. Quick turnaround on correcting the sleeves and now perfect. Second jacket was made exactly as I’d like. Third… shame. Attended, was measured, gave my requirements including having the sleeves tapered for a more contemporary fit. Picked the jacket up, didn’t spend enough time checking it and realised that the sleeves hadn’t been tapered. Then we had a pandemic, which took my mind away from such trivialities.Fast forward to more recently, I contacted them and explain the situation, recognising that with over a year having passed they would not adjust it for free, only to be told that the showroom is now closed and the only adjustment they will now to do for anybody is sleeves shortening. That really isn’t the response I would expect from a small business at a time where they are clearly feeling effects of the pandemic and had shut the showroom.I made it very clear would’ve been happy to pay for the adjustment as I am a reasonable person and I believe in supporting small businesses, but when a small business treat a customer this way it’s very disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
